tag:blogger.com,1999:blog-26204193.post8479456788033896314..comments2024-03-26T11:22:41.940-07:00Comments on Genea-Musings: Follow-Up Friday - Interesting Reader Comments on Genea-Musings PostsRandy Seaverhttp://www.blogger.com/profile/17477703429102065294noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-26204193.post-17197163000897436662013-05-04T09:57:45.331-07:002013-05-04T09:57:45.331-07:00I agree with Nancy and will add that I have not he...I agree with Nancy and will add that I have not heard from them either but that is par for the course with this company it seems. My experience has been, so far, that their web site is vague and misleading and their customer service is among the poorest in the industry. According to the "benefits" of having a Premium Plus account is "Priority Customer Service" to this point (3+ weeks) I have not experienced that level of service. All I asked for was honesty. First they told me I would get record matches in 2 or 3 days and then last week they said it would be a "few weeks." What's next, a few months?Robbhaashttps://www.blogger.com/profile/00971475779715380113noreply@blogger.comtag:blogger.com,1999:blog-26204193.post-40628134133852960732013-05-04T07:39:01.099-07:002013-05-04T07:39:01.099-07:00Thanks Randy for highlighting our concerns about M...Thanks Randy for highlighting our concerns about MyHeritage, no one has contacted me as of yet but we really shouldn't need your help to get a support email returned for PremiumPlus members. <br /><br />Yes- I think you are right they should have made sure that Beta testers / bloggers not make it sound like to their readers that matches happen quickly and they should certainly send new Premium members a timeline they can expect for matches to appear.<br /><br />They are selling their product based on enthusiasm generate by " searching while you sleep " so it’s no wonder folks are disappointed weeks later when nothing has happened and they can get no response from the company –spending $200 is a lot and people expect something in return. <br /><br />The other suggestion I would make to them ( beside educating customers ) is HIRE support staff open a live chat …something !<br /><br />Thanks again, Randy <br /><br />Nancy cunningb2@gmail.comAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-26204193.post-37685835762559073572013-05-04T00:52:39.555-07:002013-05-04T00:52:39.555-07:00Randy,
Thanks for all you do for the Genealogy com...Randy,<br />Thanks for all you do for the Genealogy community. Your in-depth analysis of various software and online database companies have helped me on several occasions.Robbhaashttps://www.blogger.com/profile/00971475779715380113noreply@blogger.com