Monday, September 22, 2008 responds to my rant

I appreciate Whitney Ransom McGowan's speedy response (11:37 am on the first working day back) in a comment to my earlier post - Rantings about problems with WorldVitalRecords and

Whitney's response was:


We did indeed change the site to This announcement was made in’s Family History Bulletin last Friday (September 19, 2008) and also on the blog today. The primary reason the Website was changed to is because will have a new site design with lots of new features and functionalities. An exact date for this change has not been set up, but it is coming soon., Inc. will also have a separate site in the future that allows people to link to all of’s products and websites. Another reason was changed to was to give it another website instead of removing the entire site from the web. This allows all the current users to continue to connect with other genealogists. As per the problems uploading GEDCOM’s, the developers and programmers are working on the new site and other, Inc. products and are not spending development time fixing bugs on the beta site of

As per the newsletter (Family History Bulletin), it has gone out every week. There is a newsletter archive you can access (note, you must be logged in to when you click on the link): This archive has all of the past newsletter editions. Also, I checked our list, and you added your name to the list on September 5, 2008. If for some reason you do not get the newsletter on Thursday, please contact me, and I will look into the issue further.

As per the Genealogy Blog Planet, it has not been updated for 2 years, which is why some of the links are dormant. Lots of people have requested that their blog post be added to the site, and no sites have been added. This is simply because we are not focusing on that part of the site right now; more time is being spent on working on the new site, which will be much better than the current site. So, please do not feel offended or rejected. No sites are being added, regardless of status.

We are working as fast and as hard as we can to bring additional improvements to, and the rest of our sites. We appreciate user feedback and always take comments into account when deciding on what to focus on next.

Whitney Ransom McGowan, Director, Corporate Communications,, Inc.


The change from to was announced today on the WorldVitalRecords blog by Whitney. It was announced in the 18 September 2008 issue of the weekly email newsletter (which I did not receive even though I signed up (again) on 5 September, after receiving it weekly until 11 August and not requesting it be stopped).

From Whitney's response, it appears that the developers have a higher priority to develop the new corporate website than an existing social networking site. I'm glad we understand why we aren't getting any improvements on, and I hope that they will be able to improve the site in the future.

The link that Whitney provided for the Newsletter Archives works fine. However, I could find no link to the Newsletter Archive or to the WorldVitalRecords Blog on the home page or the "free newsletter" web page. I hope they can add links to two of their best communication tools in the future.

My thanks again to Whitney for her timely and informative response. I'm sorry for the rant... I really don't like to be the squeaky wheel, but I was really frustrated on Friday!

1 comment:

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