If you've been trying hard to resist upgrading to the new MacKiev edition, well quick, cover your eyes, close this email or just jump to the next article, because we are about to share three potentially irresistible reasons to make your move:
Here's the situation. You're upgrading to our new edition of Family Tree Maker and you have your tree still linked to your old edition. Well there's one thing you should NOT do — and that's to break that link and re‐download your tree. Because now you can take your link with you. When you open your tree in our edition, the link will move (somewhat magically if you ask me) right along with the tree. No need to break links or re‐download. It just works.
Relax. TreeSync® won't stop working at the stroke of midnight on New Years Eve. It will still be retired at some point in the not too distant future, but before that happens, new syncing technology will be available to replace it. And that means syncing as we know it for FTM is going to live on into 2017 and beyond. So stop worrying about what happens at the end of the year. As long as you've purchased a MacKiev edition, syncing, search, and Ancestry's shaky leaf hints are all here to stay.
If you're an early bird in the US, you'll be pleased to know that we've added three more morning hours to our live chat support service, now open from 6am‐6pm, 7 days a week. We still offer email support and you'll find hundreds of useful articles in our Support Center. But when your research can't wait, there's nothing like a live agent to walk you through the steps. See “Getting Technical Support”, below.
Topics of Interest (see below)
• Getting Technical Support
• Getting a Replacement Copy
• Family Tree Maker Home Page Links
As you probably know, we have published updated versions of Ancestry's latest editions which we call FTM 2014.1 and Mac 3.1. You can find out how to get a copy below. Where you go depends on what Family Tree Maker edition you currently have:
Free updates are coming very soon. If your copy is working well, just hang in there, and we'll notify you as soon as the updates are available. If however, you are experiencing problems with your copy of FTM, you can get the latest build right now for free. See “Getting a Replacement Copy” below.
No matter how old your copy of FTM is, or whether it's running on Windows or Mac, you can download an upgrade for $29.95 (vs. $69.95 regular price) until the end of 2016. Sign up for the Family Tree Maker mailing list at www.familytreemaker.com to take advantage of this limited-time upgrade offer which ends December 31st.
If you have never owned a copy of Family Tree Maker before, you can download a full edition from our online store for $69.95 by going to www.familytreemaker.com and clicking the Store button. You can purchase a download with or without a hard copy on CD or on a USB drive. And on startup, you'll get an offer for a 14-Day free trial you can use to search all US records on Ancestry.com.
Software MacKiev is now supporting all versions of Family Tree Maker for both Mac and Windows, though Ancestry will continue to assist us behind the scenes through the end of 2016 and beyond.
The first stop for learning how to use features of Family Tree Maker is the Companion Guide which contains step by step instructions for everything you might want to do. You can open the guide from the Help menu while running Family Tree Maker.
We have hundreds of helpful articles posted on our support site on a variety of topics that will be of interest to all users, and can help solve problems. To get to the knowledge base, just go to support.familytreemaker.com.
If you don't find what you need in the Knowledge Base articles (at support.familytreemaker.com) just click the link for “additional support” at the bottom of the page and you will see the Technical Support request form. Typically we'll be getting back to you by email in 2 days or less.
When you file a Support Request (see above) between the hours of 6am and 6pm EST (7 days a week), you will have an option to have a live chat with an experienced support agent. This can be very helpful for urgent issues or those that would be easier as a discussion than an email exchange.
There is an excellent unofficial but very active Facebook group called “Family Tree Maker® Users” which you might want to consider joining. They have many very experienced users who are generous in sharing their time and wisdom to help other users solve problems and learn new tricks.
We have set up an online Replacement Center which is always open. The Center provides free replacements for those with FTM 2014 or Mac 3 and later, and discounted upgrade replacements for older editions. If you are a registered user and find yourself needing a fresh copy, then have a look at “Getting a Replacement Copy” below.
For any users needing a replacement for FTM 2014 or Mac 3, we have set up a completely automated online Replacement Center. Whether you've had a hard drive crash, are moving to a new computer, or just need to reinstall FTM but your activation code doesn't work anymore, you can use the Replacement Center 24 hours a day to get a fresh copy. Here's how:
1. Go to support.familytreemaker.com.
2. Click "for additional assistance" at the bottom of the page.
3. Click the Replacement Center tile.
Almost everything you will need to know can be found on our Family Tree Maker home page.
If you have questions for us, please first read our FAQ as we've tried to answer the most common ones there. If you don't find the answer you are looking for, please send your question through our Feedback Form which you'll find on our FTM Home Page (see above). Thanks!
I just found the email for my FTM 2014 Update in my Gmail spam folder dated 30 December. Onward!