Thursday, November 15, 2007

Extending my subscription

I posted back in October about "The Deal of the Year?" and the "Followup to 'Deal of the Year?'" Today was the day that my previous Ancestry US Deluxe subscription ran out.

When I called Ancestry on 25 October, Sherry (the helpful Ancestry person) said that I should call on the day my present subscription ran out, and tell the helpful Ancestry person to extend my subscription for the next year based on my FamilyTreeMaker 16 purchase from She gave me a cancellation number for my previous subscription and said it would be effective 15 November. I thought that was strange at the time, but, hey, she knows what she is doing.

Bright and early this morning, I checked My Account and noticed that I was now a Registered Guest and not a US Deluxe subscriber. I called the 1-800-ANCESTRY number and talked to Eldon (I think - a helpful Ancestry person). I told him my story, and he said that Sherry should have just extended my subscription back on 25 October. Then he said that I should put the FTM CD in the drive and sign in that way. I pointed out that I already have an Ancestry ID that I want to use, and that when I tried to do that with the FTM CD it wouldn't let me do it because I already had an active account. So he extended my US Deluxe subscription for one year. He did ask for some identification information.

This was a very good deal for me - I paid $15.49 plus $6.95 shipping for FamilyTreeMaker 16, the one-year Ancestry subscription, GenSmarts software, several reference books, the FTM 16 guide, etc. I haven't used the Ancestry research consultation yet - I need to find something in my research that challenges their research expert.

If you want FamilyTreeMaker software, and an Ancestry subscription, you might look again at They presently have deals for

* FamilyTreeMaker Duluxe Edition Version 16 - $29.95 - FTM16, 9 month Ancestry subscription, Gensmarts, several CDROMs, the 30 minute consultation and some books.

* FamilyTreeMaker Version 16 Collector's Edition - $59.95 - FTM16, one year of Ancestry, GenSmarts, several DVDs and CDROMs, a 30 minute consultation, and some books.

* FamilyTreeMaker 2008 Deluxe Edition - $59.95 - FTM 2008, 3 month Ancestry subscription, Official Guide to FTM 2008, FTM Training video, FTM 2008 Getting Started guide, and the Ancestry Reference Library DVD.

While these "deals" aren't as good as what I received, they are still a lot cheaper than buying FTM 16 (or FTM 2008) separately in a store or online and signing up with Ancestry for a year at $99.00 (their present US Deluxe bargain price) or $199.00 (their present World Deluxe price) here.

Now back to doing useful research!


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hey you can help me with some tips, I has beed traking my Spain familiars for years, but I lost the trace in some point between 1853 and 1899, I can't find any clue about something with my same last name.

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I've trying to call to 1-800-ANCESTRY but I always have problems with it I don't know if it is working well or it just each time that I try to call.

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