On the Ancestry.com home page, the "Online Support Community" link is under the "Collaborate" tab:
Clicking on the "Online Support Communities" link takes the user to the Ancestry Support Communities page (http://ancestryforums.custhelp.com/pages/home):
There are a number of different Communities - two for Community Matters and seven for Support Communities. The Ancestry Support Communities are:
* Getting Started
* Product How-To
* Historical Records
* Research Assistance
* Family Tree Maker
I clicked on the "Product How-To" community forum, which has 1047 posts and 4344 comments. Here is the top of that page:
Each community forum has a list of the posts, with the post with the most recent comment at the top of the list. I clicked on the top item on the list above:
The post with the question was asked at 2:18 PM today, and the last comment was posted at 3:30 PM.
This community forum may be one of those very useful "Help" functions that users can participate in to ask questions and receive answers or advice for other users (and Ancestry.com staff, I would guess).
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Copyright (c) @2013, Randall J. Seaver