I wanted to post an updated family tree to Findmypast - my earlier tree had only about 35% of my tree persons in it, and it had garnered thousands of Hints, but it was incomplete and now out of date.
I exported a GEDCOM file from my RootsMagic 7 database with over 46,000 persons in it, and saved it on my desktop computer. Now I wanted to upload it to a new Findmypast family tree that should start gathering Hints from the Findmypast databases.
On the Findmypast home page, I clicked on the "Family tree" menu tab:
I want to "Import a tree" into Findmypast because I have a GEDCOM file. I clicked on "Import a tree" and saw the "Choose File" button. I went to my computer file folders, found my GEDCOM file, and the name of my GEDCOM file was inserted in the "Choose File" field:
There is a short explanation of what a GEDCOM file is and what the Findmypast limitations are for a GEDCOM file.
This message says:
Please note we cannot upload any media files referenced in your GEDCOM.
We accept files up to 140 MB and containing a maximum of 120,000 people.
If you wish to load a larger file please email firstname.lastname@example.org."
I started the GEDCOM file import at 11:53 a.m. and it finished sometime after 2 p.m. And it did not succeed. I tried again, and it did not succeed.
The information line below the top file says:
"Gedcom import - import failed - Customer support are investigating."
That's what it said on one of the files I deleted yesterday nobody at Findmypast ever reported the results of their investigation to me over the last month or so.
For this latest attempt, I compressed my RootsMagic file, limited the GEDCOM file to only notes and sources - no multimedia, no RM specific extra details, no LDS, no addresses, no to-do lists, no research log, no correspondence, etc.
Now what? I guess I will email someone at Findmypast to see if they can help me figure this out.
Copyright (c) 2016, Randall J. Seaver