Tuesday, February 23, 2016

Ancestry.com Quirk - Why Doesn't the Family Column Show Up on This Person Profile?

I spent some time yesterday trying to figure out why the Family list does not show up on my grandfather's profile in my Ancestry Member Tree.  Here is a screen shot of the top of the Facts screen for Frederick Walton Seaver (1876-1942) in my tree:

Usually, the Family list is on the right-hand side of the screen above.  But only the Facts and Sources columns show on the above screen.

Here is the Facts screen for his wife, Alma Bessie Richmond:

It has three columns - Facts, Sources and Family, as expected.  As do over 40,820 other people in this particular tree.

I managed to find one more person profile with this quirk - my father, Frederick Walton Seaver (1911-1983).

My two other Ancestry Member Trees with these persons have the Family column showing.

After I found this, I posted a question on the Ancestry Facebook Group yesterdayabout it.  Karen Palmer checked my tree and the Family column was missing for my two persons also.  She noted that I had a number of WebTag facts on these two profiles.

Further down the Facts list are the WebTags:

I opened one of them and clicked on the "View" button, and saw:

There was no content in these WebTag Facts.

When I transferred the GEDCOM from RootsMagic to Family Tree Maker in 2014, there was content in the WebTag Facts.  I then synced the FTM 2014 tree to a new Ancestry Member Tree in 2014.

So now I'm wondering if the Family column on the Facts list will reappear if I delete all of the WebTag Facts.  I think it will.

Thank you, Karen, for recognizing that the WebTags may be the problem here.


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Copyright (c) 2016, Randall J. Seaver

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Cormac said...


No quirk! Just more outstanding Ancestry.com programming and web design!

Jeannette Saladino said...

Don't know if this is pertinent in this case; but, I have cleaned up a few duplicate facts, etc. and cleaned up some of the other information to family members, as well as added new information and pictures, etc. Two days ago, when I opened a couple of these same pages, most of the new information was gone (two uncles which did not show up previously, even though I have printed sheets to prove they were part of my tree(s) six months ago), and the edits I had done disappeared and there are now six or seven 'duplicates'. I think the trees are synced constantly, and the information I have in the older trees gets synced into my main tree once again! I had opted out of using the four older trees a few months ago, because most of the info. in them has been incorporated into my newer tree. Yikes! and Help! I have found strange things happening whenever Ancestry makes improvements? or changes.

Kathy Mendenhall said...

I have the same problem with the missing Family Column on an ancestor's profile page. I don't have any weblinks associated with this profile, so I don't think that is the cause of the problem. I haven't done any editing on this individual's page for more than a year, so I don't think it is related to new editing. I put in a request to the Help Desk a week ago, but haven't heard back. Thank you for posting this issue. At least I know I'm not crazy !